Q- My client has an employee who is struggling to meet the standards they expect and believes this is an issue with capability. How should they deal with this?
A- If an employee is failing to meet the required standards at work, then your client should first consider holding an informal meeting with them to discuss this in the hope that they improve their performance on their own accord.
If, after a suitable length of time, the employee does not improve then your client may begin a formal capability procedure. As a first step they should complete an investigation into the employee’s performance, gathering suitable evidence which highlights where they are falling short. This may vary depending on their job role, however it could include evidence of poorly executed work or customer complaints. Read More